more than 50GB, you can check your mailbox size in My Services click on Storage or admins can check it in HostPilot under Users > click on the user's Display name > Exchange > Storage Management), it is strongly recommended to archive mailbox data periodically to avoid increasing Outlook cache and its corruption. Before emptying cache, you may want to back up your Outlook information. Emptying the cache replaces the contents of the folder with the latest items from the Exchange server. Important: This procedure deletes any information that is not synchronized with the Exchange server, including your contacts' mail certificate. To do it: open up Outlook > right-click the desired folder and scroll down to Properties > select Empty Cach e on the General tab. Users can empty this cache so Outlook can download all the items from your Exchange server again. If the cache becomes corrupted, it will cause synchronization issues in Outlook. Unlike Outlook for Windows, Outlook for Mac always runs in Cached Mode and it is not possible to switch it to Online Mode. Sometimes Outlook may go to Work Offline status when there are intermittent issues with the Internet connection. Make sure that the Work Offline mode is turned off in the affected Outlook for Mac: click on Outlook in the upper right corner if there is a checkmark next to Work Offline then you are in Offline Mode, uncheck it. Important: Tests should be run on the affected computer while the user is experiencing connectivity issues.Ĭonnection Issues Working in Offline Mode To troubleshoot connectivity issues locally in Outlook, follow the steps listed below one by one and see if the problem persists after each step.
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